Help Center

Quick Start Guide

Get up and running with PaperSurvey in minutes. Learn how to create a survey, collect responses on paper or online, and view your results.

Your First Paper Survey

A step-by-step guide to creating, printing, scanning, and processing your first paper survey with PaperSurvey.

Your First Web Survey

Learn how to create and share a web survey using PaperSurvey, from design to collecting responses online.

Can I Create a Form in Landscape Format?

Learn about PaperSurvey's current page orientation options and why surveys are designed in portrait layout only.

Can I Create a Survey Smaller Than Full Paper?

PaperSurvey supports multiple paper sizes including A4, A5, A3, Letter, and Legal. Learn how to change your account's paper format.

Can I Disable Help Text on Survey Questions?

Learn how to manage default help text and add custom instructions to survey questions, and why help text is important for response accuracy.

Can PaperSurvey Create a Survey for Me?

Learn about PaperSurvey's professional survey design services for organizations that need expert help creating effective paper-based surveys.

Changing How Many Options to Display in a Row

Learn how to control the number of answer options displayed per row in your PaperSurvey questions.

Creating Multi-Language Paper Surveys

Learn how to create paper surveys in multiple languages with unified data collection, automatic translation, and seamless multi-language analysis.

Duplicating Surveys

Learn how to duplicate a survey in PaperSurvey to create exact copies with all questions, settings, and formatting preserved.

Getting Started with PaperSurvey

Watch a comprehensive overview video demonstrating how to create, print, scan, and process paper surveys with PaperSurvey's OCR platform.

How to Add a Logo to Paper Surveys

Learn two methods for adding your company logo to PaperSurvey forms: footer logo placement and custom positioning via the Image Manager.

How to Add Images to Survey Forms

Learn how to upload and embed images in your PaperSurvey forms using the Image Manager and shortcodes for logos, photos, and diagrams.

How to Add Instructions to Your Survey

Learn how to add footer instructions, use visual shortcodes, and place guidance throughout your PaperSurvey forms for better response quality.

How to Add Page Numbers to Your Survey

Learn how to insert dynamic page numbers into your PaperSurvey forms using footer shortcodes for current page and total page count.

How to Control Text Alignment for Grid Questions

Learn how to set default text alignment and customize alignment for individual grid questions in PaperSurvey's form builder.

How to Insert a QR Code

Learn how QR codes work in PaperSurvey forms and how to add custom QR codes to your surveys.

How to Remove the PaperSurvey Logo

Learn which subscription plans allow you to remove the PaperSurvey logo from your surveys for full white-label branding.

Importing Questions from Another Survey

Learn how to reuse questions by adding them from an existing survey or importing from external files in PaperSurvey.

Multi-Column Paper Survey Layouts

Learn how to create multi-column layouts in PaperSurvey to maximize paper space and fit more short questions on a single page.

Question Types Available in PaperSurvey

Explore all question types in PaperSurvey including single choice, multiple choice, grids, text fields, numbers, dates, and layout elements.

Setting Up Grading and Answer Keys

Learn how to configure automatic grading in PaperSurvey by setting correct answers for your survey questions.

Skip Logic: Show, Hide, or End the Survey Based on Earlier Answers

Use Skip Logic to display questions only when relevant, or end the survey early when a particular answer is given. Learn how to set up conditions, combine multiple rules with AND/OR, and how the logic works on web and paper surveys.

Text Recognition Modes in PaperSurvey

Learn about PaperSurvey's eight text recognition modes and how to choose the right confidence threshold for each field in your survey.

Using Emojis in Paper Surveys

Emojis are not supported in PaperSurvey paper survey PDFs. Use images as an alternative.

Using Folders to Organize Surveys

Learn how to create, rename, and use folders to keep your PaperSurvey surveys organized.

Can Paper Surveys Be Photocopied?

Understand the risks of photocopying paper surveys and learn best practices to maintain recognition accuracy.

Can People Print Surveys on Different Printers?

Learn how to ensure consistent survey recognition when respondents print surveys on different printers with varying settings.

Do I Need to Print Surveys in Color?

Find out whether color printing is necessary for paper surveys and how to optimize recognition accuracy with black and white.

How to Create Anonymous Linked Pre/Post Surveys

Set up anonymous pre/post surveys in PaperSurvey to measure change over time while maintaining respondent privacy.

How to Create Booklet Surveys

Create compact booklet-style surveys in PaperSurvey by folding pages in half, with options for A4 and A3 paper sizes.

What Are Unique Survey Identifiers?

Learn how unique QR code identifiers on paper surveys automate page matching, prevent duplicates, and enable database linking.

What Identifiers Can I Use?

Learn about the different identifier types available in PaperSurvey for tracking individual survey copies and responses.

What Is Advanced Versioning?

Create, manage, and track multiple versions of the same survey while keeping all responses in a single unified dataset.

Anonymously and Securely Verifying Paper Survey Responses

Invite team members or verification operators to securely and anonymously verify paper survey responses in PaperSurvey.

Can PaperSurvey Read Photos Taken by Mobile Phone?

Learn how to capture high-quality survey photos with your mobile phone using document scanning apps for accurate OCR recognition.

Editing and Verifying Survey Responses

Learn how to edit survey responses and invite team members or verification operators to help verify collected data.

Four Corner Marks for Survey Recognition

Understand why corner marks matter for paper survey recognition and what to do when corners are missing or damaged.

Minimum Image Quality for Scans

Understand the minimum image quality requirements for uploading scanned surveys to PaperSurvey.

Recommended Settings for Your Scanner

Learn the best scanner settings for uploading paper surveys to PaperSurvey, including DPI, color mode, and file format.

Can I Fold or Staple Paper Surveys?

Learn how to safely fold and staple paper surveys for mailing while maintaining accurate OCR recognition and protecting your scanning equipment.

Can I Upload Surveys Created on Another Platform?

Understand why PaperSurvey can only process surveys created within the platform and learn how to migrate your existing survey designs.

Can PaperSurvey Read Surveys Sent by Fax?

Learn how to successfully process faxed paper surveys with PaperSurvey, including tips for optimizing fax quality and handling common issues.

Can People Use Any Color Pen to Fill Out a Survey?

Find out which pen colors work best for completing paper surveys processed by PaperSurvey.

Does the Software Ignore Marks Outside of Boxes?

Learn how PaperSurvey's recognition engine handles stray marks and only processes responses inside designated answer boxes.

How Are Duplicate Uploads Detected?

Learn how PaperSurvey automatically detects duplicate survey uploads using unique page identifiers and file hash comparison.

How to Handle Blank and Instruction Pages

Learn how PaperSurvey handles blank pages in scanned documents and how to use the IGNORE marker system for cover sheets and instruction pages.

How to Reset the Survey Page Counter

Learn how to reset your PaperSurvey page counter by duplicating your survey, and understand why identifiers don't auto-reset after deleting responses.

What File Formats Are Supported for Scanning?

Learn which file formats PaperSurvey accepts for scanned surveys, recommended scanner settings, and how to optimize your uploads for best recognition.

What Is Intelligent Word Recognition (IWR)?

Learn how Intelligent Word Recognition improves handwriting accuracy by matching responses against a predefined dictionary of expected answers.

What Is the Processing Time for Large Uploads?

Understand expected processing speeds for large survey uploads, factors that affect timing, and how to monitor and optimize your batch processing.

What Languages Are Supported for Handwriting Recognition?

PaperSurvey supports handwriting recognition in 40 languages across Latin, Cyrillic, Arabic, Asian, and Indic scripts.

What Pen Should I Use to Complete a Survey?

Learn which pens produce the best scanning and recognition results for paper surveys.

Why Are My Surveys Not Being Recognized?

Diagnose and fix common survey recognition failures caused by missing corner marks, mismatched settings, or scanning issues.

How Do I Delete Specific Survey Responses?

Remove individual test, duplicate, or invalid responses from your survey data while keeping the rest of your dataset intact.

How Do I Delete Survey Responses?

Learn how to delete individual responses, uploaded documents, all survey data, or entire surveys in PaperSurvey.

How Do I Export Multiple Surveys as One Excel Spreadsheet?

Learn how to combine data from multiple PaperSurvey surveys into a single Excel file for cross-survey analysis and reporting.

How Do I Merge Multiple Survey Responses into One?

Combine multiple partial or related survey responses into a single entry using PaperSurvey's merge feature.

How Do I Tag Survey Responses?

Organize and filter survey responses with tags for location, date, event, or any custom criteria in PaperSurvey, including structured KEY:VALUE tags that become export columns.

How to Filter Survey Responses

Use PaperSurvey's filtering tools to find specific responses by status, metadata, dates, and question content for faster data analysis.

How to Move an Uploaded Page to a Different Response

Reassign a page that was incorrectly linked to the wrong response by moving it to the correct entry.

Using the Trash Bin

Learn how to recover deleted surveys from the PaperSurvey trash bin and how to permanently delete them.

Can I Collect Both Paper and Web Responses for the Same Survey?

Combine paper and web survey collection methods in PaperSurvey for a unified dataset with multilingual support.

Can I Use My Own Domain for Web Surveys?

Set up a custom domain or subdomain for your PaperSurvey web surveys to maintain consistent branding with SSL included.

How Do I Add a Survey to My Phone's Home Screen?

Add your PaperSurvey web survey to your phone's home screen for instant one-tap access during field data collection.

How Do I Close My Web Survey?

Learn how to close your PaperSurvey web survey to stop accepting responses and optionally display a custom closure message.

How Do I Create a Web Survey?

Create a web survey in PaperSurvey in just a few clicks, with options for custom URLs, multilingual support, and progress saving.

How Do I Embed a Survey in My Website?

Embed PaperSurvey forms directly into your website using a JavaScript snippet for a seamless respondent experience.

Using QR Codes for Survey Distribution

Learn how to generate and use QR codes to share your PaperSurvey web surveys on printed materials and displays.

Dynamic Web Survey Forms with Prefill

Personalize survey wording per respondent with placeholder text that is replaced from your spreadsheet, on paper and on the web.

Generating Prefill Links in Bulk

Generate one personal, pre-filled web survey link per spreadsheet row, with expiration dates and submission rules.

Prefill Forms: Personalized Surveys from a Spreadsheet

The complete guide to Prefill Forms: fill answer fields, insert values into question text, attach hidden data, print personalized copies, and track returns.

Available Chart Types

Explore all chart types available in PaperSurvey analysis dashboards, including bar charts, pie charts, likert scales, cross-tabs, and more.

Creating an Analysis Dashboard

Learn how to build custom analysis dashboards with charts and widgets to visualize your survey results in PaperSurvey.

Exporting Charts as PowerPoint

Download your PaperSurvey analysis dashboards and charts as PowerPoint files for presentations and reports.

Filtering Data in Analysis

Learn how to apply filters to your PaperSurvey analysis dashboards to focus on specific subsets of survey responses.

Sharing Analysis Views

Learn how to share your PaperSurvey analysis dashboards with colleagues and stakeholders using shareable links.

Test and Exam Analysis Charts

Understand test performance with score distributions, item difficulty, and correct/incorrect highlighting in PaperSurvey analysis.

A/B Testing with Paper Surveys: Sample Sizes, Significance and Odds Ratios

Plan an A/B test's sample size, collect both arms on paper, then read Fisher's exact test and the odds ratio from real PaperSurvey results.

Chi-Square, Cramér's V and P-Values: Testing Significance in Survey Cross-Tabs

Run chi-square tests of independence on survey cross-tabs in PaperSurvey, read p-values, Cramér's V and Fisher's exact test, and verify the math with free calculators.

Comparing Group Scores: T-Tests, ANOVA and Effect Sizes in Survey Analysis

Run Welch t-tests, one-way ANOVA with Bonferroni post-hoc comparisons, one-sample and paired t-tests on real survey data in PaperSurvey.

Correlation and Regression: Finding Relationships Between Survey Questions

How PaperSurvey computes Pearson and Spearman correlation and fits a linear regression between two survey questions, with worked numbers from a 300-person study.

CSAT, Customer Effort Score and Star Ratings: Tracking Satisfaction Beyond NPS

Compute CSAT percentages, average effort scores and weighted star ratings from paper survey data in PaperSurvey, and know when to reach for the free calculators instead.

Descriptive Statistics for Survey Data: Standard Deviation, Variance and the Right Kind of Average

How PaperSurvey computes mean, median, standard deviation, variance, standard error, coefficient of variation and more on real survey responses.

Grading Paper Tests Automatically: Scores, Weighted Points and Pass Rates

Turn on test grading in PaperSurvey, build weighted answer keys, and read scores, pass rates and score distributions computed from scanned answer sheets.

How Many Survey Responses Do You Need? Planning Sample Size, Print Runs and Response Rates

Set a Response plan in survey settings to get the completed responses you need and a suggested print run, then track progress, response rate and completion rate from PaperSurvey's real counts.

How to Analyze Likert Scale Data: Means, Medians, Modes and Weighted Averages

Analyze Likert scale survey data in PaperSurvey: diverging charts for agreement grids, mean, median and mode, weighted averages and top-box scores.

How We Verify Our Statistics: Tested Against SciPy on Every Change

Every statistic PaperSurvey reports is checked against SciPy by an automated test suite. Here is how the golden-fixture testing works and how you can reproduce any number yourself.

Is Your Test Reliable? Cronbach's Alpha, KR-20, SEM and Inter-Rater Agreement

Check the reliability of a graded PaperSurvey test with the Reliability & Consistency block, then measure two-rater agreement with Cohen's kappa from a cross-tab.

Item Analysis for Tests: Difficulty and Discrimination Index Explained

See how PaperSurvey computes item difficulty and the discrimination index for graded tests, and how to check the same numbers with the free calculators.

Margin of Error and Confidence Intervals: How Precise Are Your Survey Results?

Where PaperSurvey shows margin of error, what each built-in figure assumes, why the Response plan and Compare Responses can differ on the same survey, and how to turn any result into a confidence interval.

Measuring Net Promoter Score (NPS) with Paper Surveys

Add an NPS question to a paper or web survey, read the score on the Results tab, track it with dashboard widgets, and cross-check the math with the free NPS calculator.

Percentiles, Skewness and Outliers: Finding Unusual Answers in Your Survey Data

Use quartiles, skewness, kurtosis and Tukey outlier counts in PaperSurvey to spot skewed distributions and unusual survey answers, then inspect them after export.

Scoring Assessment Scales with Points and Severity Bands

Score standardized assessment tools like PHQ-9 and GAD-7 on paper: give each answer its own point value, sum an instrument total automatically, and map totals to severity bands shown in analysis, exports and webhooks.

Customizing Export Columns

Learn how to reorder, rename, and select which columns appear when exporting survey data from PaperSurvey.

Exporting Data from Multiple Surveys

Learn how to combine and export response data from multiple PaperSurvey surveys into a single spreadsheet.

Exporting Survey Data

Learn how to export your PaperSurvey responses as Excel, CSV, or SPSS files for further analysis.

Does PaperSurvey Offer an API?

Access the PaperSurvey REST API for programmatic survey creation, data export, document uploads, and workflow automation.

How to Use Webhooks

Learn how to set up webhooks in PaperSurvey to receive real-time notifications when new survey responses are submitted.

PaperSurvey + Dropbox Integration

Automatically import and process scanned surveys from Dropbox with PaperSurvey's cloud storage integration.

PaperSurvey + Email Upload

Email scanned surveys directly to PaperSurvey for automatic processing using your unique upload address.

PaperSurvey + Google Sheets Integration

Sync survey responses to Google Sheets in real time for live dashboards, team collaboration, and advanced analysis.

PaperSurvey Zapier Integration

Connect PaperSurvey to thousands of apps using Zapier for automated workflows when new survey responses come in.

Are There Any Hidden Fees Once I Subscribe?

PaperSurvey has no hidden fees. Learn exactly what is included in your subscription and what could affect your bill.

Can I Pay Using PayPal?

Learn about PaperSurvey's accepted payment methods including credit cards, debit cards, and bank transfers.

Can I Suspend My Account and Recover Surveys Later?

Learn what happens to your surveys and data when you cancel or pause your PaperSurvey subscription, and how to recover them.

Can I Upload More Than 10,000 Pages per Month?

Scale beyond 10,000 pages with stackable Enterprise Plus plans or custom enterprise solutions for high-volume processing.

Do I Pay the Full Amount or Just the Difference When Upgrading?

You only pay the prorated difference when upgrading PaperSurvey plans. Unused time is automatically credited to your new plan.

Does Switching Between Plans Incur Additional Costs?

No fees for changing plans. Learn how PaperSurvey handles prorated billing when you upgrade or downgrade your subscription.

How Do I Cancel or Upgrade My Account?

Change, upgrade, downgrade, or cancel your PaperSurvey subscription at any time with prorated billing and no penalties.

How Do I Get Invoices for My Subscription?

Access, download, and customize your PaperSurvey invoices with automatic email delivery and VAT support.

Is It Possible to Pay by Bank Transfer?

Bank transfers are available for Enterprise Plus annual subscriptions of $2,500 or more. Learn how to arrange one.

Is the Subscription on a 30-Day Basis or Monthly Basis?

PaperSurvey monthly subscriptions renew on a calendar month basis, so your billing date stays the same each month.

What Is the Minimum Subscription Duration?

PaperSurvey requires no long-term commitment. Subscribe month-to-month or annually, and cancel anytime without penalties.

Why Does My Card Keep Getting Declined?

Troubleshoot card decline issues when subscribing to PaperSurvey, often caused by international transaction blocks.

Will I Lose My Data if I Upgrade from the Free Trial?

All your surveys, data, and settings transfer seamlessly when you upgrade from a free trial to a paid PaperSurvey plan.

Changing Your Password

Learn how to update your PaperSurvey account password from your account settings.

Creating and Switching Teams

Learn how to create multiple teams in PaperSurvey and switch between them to manage separate projects or organizations.

How to Change Your Email Address

Learn how to update the email address on your PaperSurvey account by contacting support for a secure change.

How to Delete Your Account

Permanently delete your PaperSurvey account and all associated data through your account settings.

How to Invite Users to Your Account

Invite team members to collaborate on surveys and data in PaperSurvey with role-based access control.

Is there a maximum number of surveys I can create?

Managing Passkeys

Learn how to register and use passkeys for passwordless login to your PaperSurvey account.

Managing Team Members and Roles

Learn how to invite, manage, and remove team members in PaperSurvey, and how to assign roles to control access.

SAML SSO Configuration

Configure SAML Single Sign-On for PaperSurvey with your identity provider, including JIT provisioning and team assignment.

Setting Up Two-Factor Authentication (2FA)

Learn how to enable two-factor authentication on your PaperSurvey account for added security, and how to use recovery codes.

Team Security Settings

Learn how to enforce two-factor authentication and other security settings for your PaperSurvey team.

Understanding User Roles and Permissions

Learn about the different user roles in PaperSurvey and what each role can access and manage.

Can Survey Respondents Be Identified?

Understand how PaperSurvey protects respondent anonymity by default and when tagged links may reduce it.

How Participant Identities Are Protected

Learn how PaperSurvey safeguards participant data with encryption, secure storage, and GDPR compliance.

How User Data Is Protected

Learn about the security measures PaperSurvey uses to protect your survey data, including encryption, access controls, and compliance standards.

Is PaperSurvey GDPR Compliant?

PaperSurvey is fully GDPR compliant with data subject rights, privacy by design, and transparent data processing.

Where to Find PaperSurvey's Privacy Policy

Access PaperSurvey's privacy policy covering data collection, your rights, security measures, and data sharing practices.

Why Was My Password Rejected?

PaperSurvey checks new passwords against public lists of commonly used passwords. Learn what this means, why it keeps your account safe, and how to pick a strong password.