Help Center

Topic: Responses

Deleting Survey Responses

Help Center ResponsesLast updated: 11 October, 2023

There are several ways to remove responses from your account. Choose the method that suits your needs.

Delete the Uploaded Documents

Delete Document

If you want to delete the uploaded documents and all associated responses, follow these steps:

  1. Go to the Uploaded Documents page.
  2. Locate the document you want to delete and click on the delete button.

Delete a Single Response

Delete Entry

To delete a specific response without affecting other entries, proceed as follows:

  1. Visit your survey's 'Responses' page.
  2. Click the "Edit" toggle.
  3. Next to each response, you'll see a "Delete" button. Click this button to remove the selected response.

Delete the Entire Survey (or Survey Data Only)

Delete Survey

You have the option to delete all survey responses or just the survey data (questions, settings) while retaining the responses. Here's how:

  1. Navigate to your survey's 'Settings' page.
  2. Click either 'Remove Survey' to delete the entire survey or 'Clear Uploaded Data' to remove only the survey data (questions and settings).

What Happens to Deleted Responses?

When you delete responses, they will be removed from our databases, and recovery is not possible. The respective files (uploaded documents and cropped response images) will be scheduled for automatic removal, which usually takes several hours.

However, please note that your responses will be retained in our backup systems for up to three months before complete removal.

In some cases, you may be able to restore data by re-uploading the original documents or requesting data restoration from our backups for a fee.

Prevent Accidental Data Removal

If you want to safeguard your account against accidental data removal, contact our support team to disable data removal for your account.

Get Started with Software

Get Started

Start your 14-day free trial now, no credit card required.