Yes, your surveys and data are preserved even if you cancel your subscription. You can return and reactivate your account to access everything again.
What happens when you cancel
When you cancel your subscription:
- Your account remains accessible until the end of your current billing period
- After the billing period ends, you lose access to paid features
- Your surveys, responses, and data are not deleted
- Your account and login credentials remain active
Recovering your data
To regain access to your surveys after a period of inactivity:
- Sign in to your PaperSurvey account
- Reactivate your subscription from the billing page
- All your surveys, responses, and settings will be available immediately
There is no need to contact support. Your data is preserved automatically.
How long is data kept?
Your data is retained for a reasonable period after cancellation. If you plan to be inactive for an extended time, we recommend exporting your data as a backup before cancelling.
Downgrading vs cancelling
If you want to reduce costs but keep some access, consider downgrading to a lower plan instead of cancelling entirely. You can upgrade or downgrade at any time from your billing settings.
See Cancel or Upgrade Account for details on changing your plan.