PaperSurvey.io

Terms of Service

Last Updated: September 4, 2026

1. Acceptance of Terms

By registering for an account and/or by accessing and using the services provided by "Mygtukynas, MB", ("Provider", "we", "us", "our"), operating the product PaperSurvey.io, you are entering into a legally binding agreement with us. These Terms of Service ("Terms") govern your access to and use of our services, software, and website (collectively, "Services"). Your registration for an account on or use of our Services constitutes your acceptance of and agreement to all of the terms and conditions in these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you are prohibited from using or accessing our Services. Your continued use of the service implies acceptance of these terms.

If you are registering for a PaperSurvey.io account or are using PaperSurvey.io Services on behalf of an entity or other organization, you are agreeing to these terms for that entity or organization, and are representing to PaperSurvey.io that you have the authority to bind that entity or organization to these General Terms and Conditions (and, in which case, the terms “you”, “your” and “Customer” will refer to that entity or organization). The exception to this is if said entity or organization has a separate contract with "Mygtukynas, MB" covering one or more accounts and use of the PaperSurvey.io Services, in which case that contract will govern the PaperSurvey.io Services with respect to those accounts only.

2. Service Description

"Mygtukynas, MB" provides a Software as a Service (SaaS) product called PaperSurvey.io that enables users ("Users", "you", "your") to create, distribute, manage, and analyze paper surveys. Your use of any new features that augment or enhance the current Services, including the release of new tools and resources, shall be subject to these Terms.

3. Licence to Use the Services

For as long as your subscription is active and you comply with these Terms, we grant you a non-exclusive, non-transferable, revocable right to access and use the Services for your own internal business purposes, within the limits of your plan. You may allow the members of your team to use the Services under your account, and you remain responsible for what they do.

4. Our Intellectual Property

The Services, the software behind them, our website, and everything we make available through them apart from your own content, together with all intellectual property rights in them, belong to us or to those who licensed them to us. Nothing in these Terms transfers any of that to you. Our name, our logo and the appearance of the product are ours, and you may not use them without our written permission, other than to state that you use PaperSurvey.io.

If you send us feedback or suggestions about the Services, we may use them to improve the Services without owing you anything for it.

5. Eligibility

Our Services are intended solely for individuals who are at least 18 years old. By using PaperSurvey.io, you represent and warrant that you are of legal age to form a binding contract.

6. User Accounts and Security

You are responsible for maintaining the confidentiality of your account and password, and for all activities that occur under your account. To enhance the security of your account, we highly recommend you enable two-factor authentication (2FA). You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

7. Data Collection and Ownership

You are solely responsible for the data collected through your surveys. The user data collected through your surveys remains yours, but you grant us a license to use, reproduce, distribute, and display this data solely as necessary to provide you with our Services.

8. Survey Content Responsibility

You are responsible for the content of your surveys. You agree not to create surveys that infringe on the rights of others, including copyright, privacy, and other personal or proprietary rights. You also agree not to use our services for creating surveys that include attempts to scam, phish, or otherwise deceive individuals. Violation of these terms can result in immediate termination of your account.

9. Anti-Spam Clause

You agree not to use our Services for sending unsolicited surveys or spam. You must comply with all relevant regulations and legislation regarding spam and unsolicited communications.

10. Acceptable Use

You agree not to:

  • access the Services other than through the interfaces and the API we provide;
  • reverse engineer, decompile or attempt to derive the source code of any part of the Services, except so far as applicable law says that restriction cannot apply;
  • copy, modify, sell, lease, or make the Services available to a third party as a service of your own, unless we have agreed to it in writing;
  • work around usage quotas, rate limits, billing or access controls, or share one account to give access to people who should have their own;
  • upload anything designed to disrupt the Services, or probe, scan or load test our systems without our written permission;
  • extract data in bulk other than through the API or the export features; or
  • use the Services to store or send material that is unlawful, infringing or harmful.

Where we reasonably believe this section has been breached, we may suspend access to the affected account. We will tell you why, and restore access once the problem is resolved, unless the breach is serious enough to justify ending the agreement.

11. Confidential Information

Both parties agree not to disclose confidential information to any third parties nor use such information for any purpose other than as necessary to perform under these Terms.

12. Availability

We strive to make our Services available 24/7, excluding planned downtime. We work to an internal availability target of 99.9%, which is an operational goal rather than a contractual commitment; a binding availability commitment applies only where a signed Service Agreement states one. We reserve the right to suspend the Services without prior notice for security reasons, system failure, maintenance and repair, or other circumstances.

13. Privacy Policy and Data Processing

Our Privacy Policy explains how we collect, use, and protect your personal information. By using our Services, you agree to the terms of our Privacy Policy.

Where you use the Services to collect personal data, you act as the data controller and we act as your data processor. Our Data Processing Agreement ("DPA") governs that processing, is incorporated into and forms part of these Terms, and applies from the moment you begin collecting personal data through the Services, whether or not it has been separately signed. A signed copy naming your organisation is available on request to gdpr@papersurvey.io. Where we and you have entered into a separate signed Service Agreement, that agreement governs in place of these Terms for the accounts it covers, and the DPA forms part of it instead.

The DPA lists the sub-processors we use and sets out how we notify you of changes to them. The current list is published in our Privacy Policy.

14. Indemnity

If a third party claims that the Services, as we supply them and as you use them in line with these Terms, infringe that party's intellectual property rights, we will defend you against that claim at our own cost and pay the damages and legal costs a court finally awards against you, or that we agree in settlement of it. This does not apply where the claim arises from your survey content or the data you collect, from use of the Services in a form we did not supply or combined with something we did not supply, from use in breach of these Terms, or from use during a free trial or on a plan for which you pay no fee.

If we believe the Services infringe or may be claimed to infringe someone's intellectual property rights, we may at our own cost obtain the right for you to keep using them, or change them so that they no longer infringe. If neither is reasonably possible, we may end your use of the affected part of the Services and refund the fees you have already paid for the period after that date.

You will defend us against any third party claim arising from your survey content, from the data you collect through the Services, or from your use of the Services in breach of section 8, 9 or 10, and pay the damages and legal costs finally awarded by a court or agreed by you in settlement. You do not owe this to the extent the claim is caused by our own breach of these Terms.

Whichever of us is claiming under this section must tell the other about the claim promptly, must not admit liability or settle without the other's agreement, and must give reasonable cooperation in the defence at the other's cost. The party giving the indemnity controls the defence, but will not agree a settlement that requires the other to admit fault, act, or pay money without that party's written consent, which will not be unreasonably withheld. The other party may take part with its own lawyers at its own cost.

What we pay under this section counts towards the limits in section 15 rather than being additional to them, at the higher limit stated there. Claims about the processing of personal data are covered by the indemnity in our Data Processing Agreement instead of this section, and the two are not cumulative.

15. Limitation of Liability

Nothing in these Terms limits or excludes either party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

Subject to the paragraph above, our total aggregate liability arising out of or in connection with the Services, whether in contract, tort (including negligence) or otherwise, shall not exceed the total fees paid by you for the Services in the twelve (12) months preceding the event giving rise to the claim. For claims arising from a breach of our data protection, security or confidentiality obligations, including those in our Data Processing Agreement, that limit is two (2) times the fees paid by you in that same twelve (12) month period.

Subject to the first paragraph of this section, we shall not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, business, goodwill or anticipated savings, in each case however arising.

Liability under these Terms and under our Data Processing Agreement is aggregated rather than cumulative: the limits in this section apply to both taken together, and are not applied separately to each. Because some jurisdictions do not allow certain limitations of liability, parts of this section may not apply to you.

16. Accuracy of Recognition and Materials

Automated recognition of paper forms, including handwriting transcription, is not guaranteed to be complete or correct. Recognised values are provided with confidence indicators and a review workflow, the original scan of every answer is retained alongside the recognised value, and you are responsible for verifying flagged fields before relying on recognised data. How this works, and the role of AI in it, is described in our AI Disclosure Statement.

The materials appearing on the "Mygtukynas, MB" website could include technical, typographical, or photographic errors. We do not warrant that any of the materials on the website are accurate, complete or current, and may change them at any time without notice.

17. Modifications

We may revise these Terms from time to time. Where a revision materially affects your rights or obligations, we will give you at least thirty (30) days' notice by email or in the application before it takes effect, and your continued use of the Services after that date constitutes acceptance of the revised Terms. Changes to our sub-processors are governed separately by the notice and objection rights in our Data Processing Agreement.

18. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Lithuania, and both parties irrevocably submit to the exclusive jurisdiction of the courts of Lithuania.

19. Payment and Renewal

All fees for our Services are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties. Your subscription will automatically renew for the same term, unless you cancel.

20. Cancellation and Refund Policy

Following the trial period, there are no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. You can read about our refund policy here.

21. Suspension for Non-Payment

If any fee is not paid in a timely manner, or we are unable to process your transaction using the payment information provided, we reserve the right to revoke or restrict access to your account.

22. Termination and Your Data

You may stop using the Services at any time by deleting your account. Deleting your account stops web survey collection and ends billing immediately. Erasure of the surveys, responses, uploaded files and team data held under the account is carried out on request to gdpr@papersurvey.io and confirmed in writing.

When you delete a survey it is held in the trash for 90 days so you can restore it, and is then removed from our production systems. Individual responses, entries and uploaded files that you delete are removed from production straight away, with no trash period and no way to restore them. Encrypted offsite backups may retain deleted data for up to 3 months as part of our disaster recovery procedures, after which they are automatically purged. You can export your data at any time while your account is active. Deletion and return of personal data processed on your behalf is governed by the Data Processing Agreement referred to in section 13.