You can change, upgrade, or cancel your subscription at any time through your account settings. We've designed the process to be straightforward and fair.

Upgrading or changing your plan

To modify your subscription:

1. Go to your Subscription settings
2. Select the plan that best fits your needs
3. Confirm the change

What happens to your billing:

• Changes take effect immediately
• You're charged or credited the prorated difference
• No double billing or lost time

Example: If you're halfway through a $20/month plan and upgrade to $50/month, you'll receive a $10 credit and pay $40 for your first month on the new plan.

Downgrading your plan

Downgrading works the same way:

• Choose a lower plan in your subscription settings
• Unused time becomes a credit toward future billing
• Your data and surveys remain intact

Canceling your subscription

We understand circumstances change. To cancel:

1. Navigate to Subscription settings
2. Click the red "Cancel" button
3. Your subscription remains active until the end of your current billing period

Important notes about cancellation:

• You keep full access until your billing period ends
• Your data remains available for 180 days after cancellation
• You can reactivate anytime without losing your work
• No cancellation fees or penalties

Need to pause instead?

If you need a temporary break:

• Cancel your subscription
• Your data stays safe for 180 days
• Resubscribe when you're ready to continue

Questions or concerns?

If you're considering cancellation due to an issue we might help resolve, please contact support@papersurvey.io. We're here to help and may have solutions you haven't considered.