Your needs may change over time, and PaperSurvey makes it simple to adjust your subscription accordingly. You can upgrade, downgrade, or cancel at any time through your account settings, with fair prorated billing and no penalties.
Upgrading or Changing Your Plan
To modify your subscription:
- Go to your Subscription settings
- Select the plan that best fits your needs
- Confirm the change
Changes take effect immediately. You are charged or credited the prorated difference, so there is no double billing or lost time.
Example: If you are halfway through a $20/month plan and upgrade to $50/month, you will receive a $10 credit and pay $40 for your first month on the new plan.
Downgrading Your Plan
Downgrading works the same way. Choose a lower plan in your subscription settings, and unused time becomes a credit toward future billing. Your data and surveys remain fully intact.
Canceling Your Subscription
To cancel:
- Navigate to Subscription settings
- Click the red "Cancel" button
- Your subscription remains active until the end of your current billing period
Important notes about cancellation:
- You keep full access until your billing period ends
- Your data remains available for 180 days after cancellation
- You can reactivate anytime without losing your work
- No cancellation fees or penalties
Need to Pause Instead?
If you need a temporary break, cancel your subscription and your data stays safe for 180 days. When you are ready to continue, simply resubscribe and pick up where you left off.
Questions or Concerns?
If you are considering cancellation due to an issue we might help resolve, please contact support@papersurvey.io. We are here to help and may have solutions you have not considered.