Two-factor authentication (2FA) adds an extra layer of security to your PaperSurvey account. When enabled, you need both your password and a verification code from your phone to sign in.

Enabling 2FA

1. Go to Account Settings from the user menu
2. Find the Two-Factor Authentication section
3. Click Enable
4. Scan the QR code with an authenticator app on your phone (such as Google Authenticator, Authy, or 1Password)
5. Enter the verification code displayed in the app to confirm setup

Recovery codes

After enabling 2FA, you will be shown a set of recovery codes. These are single-use codes that let you sign in if you lose access to your authenticator app.

Store these codes securely. Save them in a password manager or print them and keep them in a safe place. Each recovery code can only be used once.

If you run out of recovery codes, you can generate a new set from your account settings.

Signing in with 2FA

After entering your email and password, you will be prompted for a verification code. Open your authenticator app and enter the current 6-digit code.

If you cannot access your authenticator app, use one of your recovery codes instead.

Disabling 2FA

1. Go to Account Settings
2. Find the Two-Factor Authentication section
3. Click Disable
4. Confirm with your current password

Team-enforced 2FA

Team owners can require all team members to enable 2FA. If your team has this setting turned on, you will be prompted to set up 2FA before you can access the account. See Team Security Settings for details.

Passkeys as an alternative

If you prefer passwordless login, you can set up passkeys instead. Passkeys satisfy 2FA requirements automatically. See Managing Passkeys for more information.