Passkeys provide a secure, passwordless way to sign in to PaperSurvey. Instead of typing a password, you authenticate using your device's biometric sensor (fingerprint or face recognition), a security key, or your device PIN.

What are passkeys?

Passkeys are a modern authentication standard (FIDO2/WebAuthn) supported by most browsers and devices. They are more secure than passwords because they cannot be phished or reused across sites.

Registering a passkey

1. Sign in to your PaperSurvey account with your existing password
2. Go to Account Settings
3. Find the Passkeys section
4. Click Add Passkey
5. Follow your browser's prompt to register using fingerprint, face recognition, or a security key
6. Give the passkey a name (e.g., "MacBook Pro" or "YubiKey") so you can identify it later

You can register multiple passkeys for different devices.

Signing in with a passkey

1. Go to the PaperSurvey login page
2. Click Sign in with Passkey
3. Follow your browser's prompt to authenticate

No password is needed. The entire sign-in process takes just a few seconds.

Passkeys and 2FA

Passkeys automatically satisfy two-factor authentication requirements. If your team enforces 2FA, registering a passkey counts as meeting that requirement without needing a separate authenticator app.

We recommend setting up a traditional 2FA method (authenticator app) as a backup even if you use passkeys as your primary sign-in method. This ensures you can still access your account if you lose access to all your passkey devices.

Removing a passkey

1. Go to Account Settings
2. Find the passkey you want to remove in the Passkeys section
3. Click Remove

Make sure you have at least one other sign-in method (another passkey or your password) before removing a passkey.

Supported devices and browsers

Passkeys work on most modern devices:

• macOS - Safari, Chrome, Firefox (Touch ID or external security key)
• Windows - Chrome, Edge (Windows Hello or external security key)
• iOS / Android - Mobile browsers with biometric authentication
• Security keys - USB or NFC keys that support FIDO2