Yes, Enterprise Plus subscribers can use custom domains for their web surveys. This allows you to maintain consistent branding throughout the survey experience, using your organization's domain instead of the default PaperSurvey URL.

Understanding your options

Default URL: papersurvey.io/s/30pk2m

• You can customize the ending (e.g., "30pk2m") if available
• Works immediately without configuration
• Suitable for most survey needs

Custom domain: survey.yourcompany.com

• Requires Enterprise Plus subscription
• Maintains your brand identity
• Requires DNS configuration

Both URLs remain active after setup, giving you flexibility in how you share your survey.

Setting up your custom domain

Step 1: Choose your domain structure

You have three options for how your survey URL will appear:

1. Subdomain (recommended): survey.yourcompany.com

   • Easiest to set up
   • Doesn't affect your main website
   • Requires one DNS record

2. Top-level domain: yourcompany.com or www.yourcompany.com

   • Uses your main domain
   • Requires two DNS records
   • May conflict with existing website

3. Full domain parking: All subdomains point to PaperSurvey

   • Best for dedicated survey domains
   • Allows multiple surveys without DNS changes
   • Requires wildcard DNS record

Step 2: Configure DNS records

Share these instructions with your IT team to update your DNS settings:

Setup Type	Host/Name	Record Type	Value	TTL
Subdomain	survey	CNAME	domain.papersurvey.io	3600
Top-level	www or @	CNAME or A	domain.papersurvey.io or 188.166.134.131	3600
Full parking	* or @	CNAME or A	domain.papersurvey.io or 188.166.134.131	3600

Step 3: Add domain in PaperSurvey

1. Navigate to your custom domains settings
2. Click "Add New Domain"
3. Enter your domain exactly as it will appear
4. Save your settings

DNS changes typically take 15-60 minutes to propagate worldwide.

Customizing your survey appearance

Once your domain is active, you can further customize the survey:

Custom CSS: Add your own styles to match your brand

• Change colors, fonts, and spacing
• Override default styles
• Maintain consistency with your website

Logo and branding: Include your organization's visual identity

• Add your logo to the survey header
• Customize colors to match brand guidelines
• Create a seamless brand experience

Security features included

Every custom domain automatically includes:

• SSL/TLS encryption: Secure data transmission
• Let's Encrypt certificate: Free, auto-renewing security
• HTTPS enforcement: All traffic encrypted
• No additional costs: Security included with Enterprise Plus

Troubleshooting common issues

Domain not working after setup?

• Verify DNS records are correctly entered
• Wait for DNS propagation (up to 48 hours)
• Check domain spelling in PaperSurvey settings
• Ensure Enterprise Plus subscription is active

SSL certificate errors?

• Certificate generation is automatic but may initially take 10-15 minutes
• Clear browser cache and cookies
• Try accessing in incognito/private mode

Need help? Our support team can assist with:

• Verifying DNS configuration
• Troubleshooting domain issues
• Custom CSS examples
• Best practices for branded surveys

View a working example: survey.lite.lt (custom domain) vs papersurvey.io/s/30pk2m (default URL)