Enterprise Plus subscribers can use custom domains for their web surveys, allowing you to maintain consistent branding throughout the survey experience. Instead of the default PaperSurvey URL, respondents will see your organization's own domain, which builds trust and reinforces your brand identity.
Understanding Your Options
Default URL: papersurvey.io/s/30pk2m
- You can customize the ending (e.g., "30pk2m") if available
- Works immediately without configuration
- Suitable for most survey needs
Custom domain: survey.yourcompany.com
- Requires Enterprise Plus subscription
- Maintains your brand identity
- Requires DNS configuration
Both URLs remain active after setup, giving you flexibility in how you share your survey.
Setting Up Your Custom Domain
Step 1: Choose your address
A subdomain, such as survey.yourcompany.com, is the easiest: it needs one DNS record and does not affect your main website. You can also use the domain itself, such as yourcompany.com, which needs two records and is then served with its www.
Each address opens one survey, and a survey has one custom address at a time.
Step 2: Connect the domain in PaperSurvey
- Go to Settings › Custom Domains and click Connect a domain
- Enter the address respondents should open, and click Continue
- Choose the survey it opens, and click Connect domain. Web responses are switched on for that survey. If the survey already had a custom domain, the new one replaces it and the old address stops opening the survey.
Step 3: Add the DNS record
PaperSurvey then shows the exact record to add, with each value ready to copy. Add it where you manage DNS for your domain, usually your domain registrar, Cloudflare, or your IT team:
| Address | Type | Host / Name | Value / Points to |
|---|---|---|---|
A subdomain, such as survey.yourcompany.com |
CNAME | survey |
domain.papersurvey.io |
The domain itself, such as yourcompany.com |
A | @ |
188.166.134.131 |
| CNAME | www |
domain.papersurvey.io |
- Leave TTL at your provider's default, or 3600.
- On Cloudflare, set Proxy status to DNS only (the grey cloud). A proxied record hides the address the domain must point to, and it will not connect.
- Planning several survey addresses on the same domain? Add one CNAME record with host
*pointing todomain.papersurvey.ioinstead. Every address you connect on that domain afterwards works without another DNS change.
Click Check DNS. Changes usually show up within an hour, and can take up to 24 hours. Finish later keeps the domain in your list, where Check again looks once more and a connected domain shows as Connected.
Customizing Your Survey Appearance
Once your domain is active, you can further customize the survey:
Custom CSS: Add your own styles to match your brand. You can change colors, fonts, and spacing, override default styles, and maintain consistency with your website.
Logo and branding: Include your organization's visual identity by adding your logo to the survey header, customizing colors to match brand guidelines, and creating a seamless brand experience.
Security Features Included
Every custom domain automatically includes:
- SSL/TLS encryption: Secure data transmission
- Let's Encrypt certificate: Free, auto-renewing security
- HTTPS enforcement: All traffic encrypted
- No additional costs: Security included with Enterprise Plus
View a working example: survey.lite.lt (custom domain) vs papersurvey.io/s/30pk2m (default URL)