Help Center

Topic: Web surveys

Custom Domain or Subdomain for Web Surveys

Help Center Web surveysLast updated: 11 October, 2023

This feature is exclusively available to Enterprise Plus plan holders.

By default, your survey address will look like this: You have the flexibility to customize the last part (e.g., 30pk2m) as you prefer, provided it isn't already in use.

If you wish to brand the survey address with your company domain, you can achieve this by updating certain DNS records. Once your domain is properly configured, you will be able to use both addresses, such as and

View a sample branded survey and compare it with the default link.

Domain List

Updating DNS Records

To point your domain correctly, you will need to update DNS records as indicated below. You can share this information with your IT department to ensure accurate configuration.

Type Host/Name Record Type Value/Content/Data TTL Example
Host under subdomain survey CNAME 3600 (or default) The survey will be accessible via address. Only a single DNS entry needs to be added.
Host under top-level domain www or @ CNAME or A or 3600 (or default) The survey will be accessible by visiting or To accomplish this, two DNS records need to be added as indicated. On the "Add New Domain" form, set the domain as "".
Park the domain in full * or @ CNAME or A or 3600 (or default) Modifying these records will fully park the domain to our servers. This is helpful if you plan to have multiple surveys and do not want to modify DNS records in the future. The DNS records only need to be set once.

To complete the domain linking, please add the domain in your custom domains settings.

Custom CSS

If you have a basic understanding of CSS, you can make minor styling adjustments to the survey to match your branding.

SSL Certificate

An SSL certificate will be automatically generated via the Let's Encrypt open certificate authority. There are no extra costs for generating or renewing an SSL certificate.

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