Contact Us
Do you have any questions, encountered issues, or wish to share your valuable feedback with us? We're here to help!
Contact support at support@papersurvey.io.
Response Time
We aim to respond to your inquiries promptly. However, due to our customers being located across various time zones, there might be times when we are asleep while you are awake.
For technical and customer support our response times are prioritized according to your subscription plan:
- Standard Plan: Within 72 hours
- Enterprise Plan: Within 48 hours
- Enterprise Plus Plan: Within 24 hours
For urgent matters or critical problems, please include [URGENT] in the subject line of your email.
Additional Resources
Before reaching out, you might find answers to your questions in our Help Center. It can provide valuable insights into using PaperSurvey.io effectively and answer most commonly asked questions.