PaperSurvey is committed to keeping your survey data secure. This article explains the measures in place to protect your information.
Data encryption
All data is encrypted both in transit and at rest:
- In transit - All connections use HTTPS/TLS encryption, ensuring data is protected as it moves between your browser and our servers
- At rest - Stored data is encrypted using industry-standard encryption methods
Access controls
Your data is protected by multiple layers of access control:
- Authentication - Password-based login with optional two-factor authentication and passkey support
- Role-based access - Team members are assigned roles that limit what they can view and modify
- Team isolation - Each team's data is completely separate from other teams
GDPR compliance
PaperSurvey is fully GDPR compliant. For details on our GDPR practices, see Is PaperSurvey GDPR Compliant?.
Key points:
- You can export and delete respondent data at any time
- Data processing agreements are available upon request
- Respondent anonymity can be maintained through survey design choices
Respondent privacy
Survey responses can be collected anonymously. PaperSurvey does not require respondents to identify themselves unless your survey explicitly asks for identifying information.
For more on respondent identification, see Can Survey Respondents Be Identified? and How Participant Identities Are Protected.
Account security features
- Two-factor authentication - Add an extra layer of security to your login. See Setting Up 2FA
- Passkeys - Use passwordless authentication with biometrics or security keys. See Managing Passkeys
- SAML SSO - Integrate with your organization's identity provider. See SAML SSO Configuration
- Team-enforced 2FA - Require all team members to use two-factor authentication. See Team Security Settings
Data retention
Your survey data is retained as long as your account is active. If you cancel your subscription, data is preserved for a reasonable period to allow reactivation. You can export your data at any time.