If you no longer need your PaperSurvey account, you can permanently delete it through your account settings. This action is irreversible and will remove all your data, including surveys, responses, and team information. Before proceeding, make sure you have exported anything you want to keep.

Steps to delete your account

1. Navigate to General Settings in your account dashboard
2. Scroll to the bottom of the page
3. Click Permanently delete your account
4. Read the warning message carefully
5. Confirm your decision by typing your email address
6. Click the final confirmation button

What gets deleted

When you delete your account, the following will be permanently removed:

• All surveys and survey templates
• Collected responses and uploaded documents
• Export history and generated reports
• Team memberships and shared access
• Subscription and billing history
• Account settings and preferences

Before you delete

Consider these alternatives before deleting your account:

• Pause your subscription to keep your data while stopping billing
• Export your data to download all surveys and responses first
• Transfer ownership to hand over surveys to a team member
• Archive surveys to keep data without active use

Data deletion timeline

When you delete your account:

• Immediate: Account access is revoked instantly
• Within 24 hours: Files and uploaded documents are queued for deletion
• 2-7 days: All database records are permanently removed
• Up to 180 days: Data may remain in backup systems for disaster recovery

Important warnings

• Deletion is immediate and cannot be undone
• Active subscriptions will be cancelled without refund
• Shared surveys will become inaccessible to team members
• Any scheduled webhooks or integrations will stop working
• Data in backup systems is not accessible but may exist for up to 90 days