You can permanently delete your PaperSurvey account through your account settings. This action is irreversible and will permanently remove all your data, including surveys, responses, and team information.

Steps to delete your account

1. Navigate to General Settings in your account dashboard
2. Scroll to the bottom of the page
3. Click on Permanently delete your account
4. Read the warning message carefully
5. Confirm your decision by typing your email address
6. Click the final confirmation button

What gets deleted

When you delete your account, the following will be permanently removed:

• All surveys and survey templates
• Collected responses and uploaded documents
• Export history and generated reports
• Team memberships and shared access
• Subscription and billing history
• Account settings and preferences

Before you delete

Consider these alternatives before deleting your account:

• Pause your subscription - Keep your data while stopping billing
• Export your data - Download all surveys and responses first
• Transfer ownership - Hand over surveys to a team member
• Archive surveys - Keep data without active use

Data deletion timeline

When you delete your account:

• Immediate: Account access is revoked instantly
• Within 24 hours: Files and uploaded documents are queued for deletion
• 2-7 days: All database records are permanently removed
• Up to 180 days: Data may remain in our backup systems for disaster recovery

Important warnings

• Deletion is immediate and cannot be undone
• Active subscriptions will be cancelled without refund
• Shared surveys will become inaccessible to team members
• Any scheduled webhooks or integrations will stop working
• Data in backup systems is not accessible but may exist for up to 90 days

Need help instead?

If you're experiencing issues that are prompting you to delete your account, please contact support@papersurvey.io first. We may be able to help resolve your concerns.