If you no longer need your PaperSurvey account, you can permanently delete it through your account settings. This action is irreversible and will remove all your data, including surveys, responses, and team information. Before proceeding, make sure you have exported anything you want to keep.
Steps to delete your account
- Go to Settings and open the Personal page
- Scroll to the bottom of the page
- Click Permanently delete my account
- Confirm your identity with your password or a passkey
- Click Confirm
What gets deleted
When you delete your account, the following will be permanently removed:
- All surveys and survey templates
- Collected responses and uploaded documents
- Export history and generated reports
- Team memberships and shared access
- Subscription and billing history
- Account settings and preferences
Before you delete
Consider these alternatives before deleting your account:
- Cancel your subscription to stop billing while keeping your account and data
- Export your data to download all surveys and responses first
- Delete individual surveys you no longer need. Deleted surveys stay in the trash bin for 90 days, so you can restore them if you change your mind
Data deletion timeline
When you delete your account:
- Immediate: Account access is revoked, any active subscription is cancelled, and your web survey links stop accepting responses
- Within 90 days: Surveys, uploaded documents, and associated database records are permanently removed from our systems
Important warnings
- Deletion is immediate and cannot be undone
- Active subscriptions will be cancelled without refund
- Shared surveys will become inaccessible to team members
- Any scheduled webhooks or integrations will stop working
- Data in backup systems is not accessible but may exist for up to 90 days