Subscription
Are There Any Hidden Fees Once I Subscribe?
PaperSurvey has no hidden fees. Learn exactly what is included in your subscription and what could affect your bill.
Can I Pay Using PayPal?
Learn about PaperSurvey's accepted payment methods including credit cards, debit cards, and bank transfers.
Can I Suspend My Account and Recover Surveys Later?
Learn what happens to your surveys and data when you cancel or pause your PaperSurvey subscription, and how to recover them.
Can I Upload More Than 10,000 Pages per Month?
Scale beyond 10,000 pages with stackable Enterprise Plus plans or custom enterprise solutions for high-volume processing.
Do I Pay the Full Amount or Just the Difference When Upgrading?
You only pay the prorated difference when upgrading PaperSurvey plans. Unused time is automatically credited to your new plan.
Does Switching Between Plans Incur Additional Costs?
No fees for changing plans. Learn how PaperSurvey handles prorated billing when you upgrade or downgrade your subscription.
How Do I Cancel or Upgrade My Account?
Change, upgrade, downgrade, or cancel your PaperSurvey subscription at any time with prorated billing and no penalties.
How Do I Get Invoices for My Subscription?
Access, download, and customize your PaperSurvey invoices with automatic email delivery and VAT support.
Is It Possible to Pay by Bank Transfer?
Bank transfers are available for Enterprise Plus annual subscriptions of $2,500 or more. Learn how to arrange one.
Is the Subscription on a 30-Day Basis or Monthly Basis?
PaperSurvey monthly subscriptions operate on a 30-day cycle for consistent, predictable billing regardless of calendar month.
What Is the Minimum Subscription Duration?
PaperSurvey requires no long-term commitment. Subscribe month-to-month or annually, and cancel anytime without penalties.
Why Does My Card Keep Getting Declined?
Troubleshoot card decline issues when subscribing to PaperSurvey, often caused by international transaction blocks.
Will I Lose My Data if I Upgrade from the Free Trial?
All your surveys, data, and settings transfer seamlessly when you upgrade from a free trial to a paid PaperSurvey plan.