Help Center

Topic: Subscription

Why does my card keep getting declined?

Help Center SubscriptionLast updated: 11 October, 2023

Failed transactions are often due to insufficient funds, incorrect card details, or suspected fraud. To resolve the issue, first check that the card information and account balance are correct. If the problem persists, try using another card, contact your card issuer, or arrange a wire transfer.

Please note that wire transfers should be arranged with our support team at

Common reasons for a payment failure:

  • Insufficient funds
  • Expired card
  • Incorrectly entered information
  • Account flagged for fraud
  • Credit limit has been maxed out
  • Transaction blocked
  • Your card doesn't allow international transactions
  • Incorrect billing address

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