We understand how frustrating payment issues can be. Card declines happen for various reasons, most commonly due to international transaction blocks since we're based in Lithuania.

Most common reason: International payments

Many banks automatically block international transactions for security:

• PaperSurvey is based in Lithuania (European Union)
• Your bank may flag this as suspicious
• This is common with US and Canadian cards

Quick fix: Call your bank and authorize international payments to Lithuania/EU.

Other common decline reasons

Card-related issues

• Insufficient funds - Check your available balance
• Expired card - Verify the expiration date
• Daily limit reached - Some cards have transaction limits
• Incorrect details - Double-check all card information

Security blocks

• Fraud protection - Your bank's automated systems
• First-time international charge - Often triggers alerts
• Multiple attempts - Can trigger temporary blocks

Technical issues

• Wrong billing address - Must match bank records exactly
• 3D Secure failure - Additional verification required
• Card type not supported - Though we accept most major cards

How to resolve payment issues

1. Check with your bank first

   • Call the number on your card
   • Mention "international payment to Lithuania"
   • Ask them to whitelist the transaction

2. Try these solutions

   • Use a different card
   • Ensure billing address matches exactly
   • Clear browser cache and cookies
   • Try a different browser or device

3. Alternative payment methods

   • Different credit/debit card
   • Company card if available
   • Bank transfer for Enterprise plans

What information helps your bank

When calling your bank, mention:

• "Online software subscription"
• "Merchant in Lithuania, European Union"
• "Processed through Stripe"
• The exact amount being charged

Still having trouble?

We're here to help resolve payment issues:

1. Contact our support team at support@papersurvey.io

2. Include these details:

   • Type of card (Visa, Mastercard, etc.)
   • Your country/region
   • Any error messages shown
   • What you've already tried

3. We can provide:

   • Alternative payment arrangements
   • Direct invoice for bank transfer
   • Additional verification if needed

Preventing future declines

Once resolved, consider:

• Adding our charges to your bank's whitelist
• Using a card without foreign transaction restrictions
• Setting up annual billing to reduce transaction frequency

Remember, payment declines are usually your bank protecting you from fraud. A quick phone call typically resolves the issue.