Website Usability Survey Template

Website usability survey with 15 questions covering navigation, task completion, design clarity, and loyalty. Print, hand out, and scan forms for instant results.

Print this ready-made questionnaire and hand it out, then scan and upload the completed forms to read the answers automatically. You can also share the same questionnaire online. The preview below shows the paper version.

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This printable website usability survey turns online experience feedback into results you can act on, with 15 questions across two pages that visitors can complete in about four minutes. It works at events, in offices, or wherever you meet the people who use your site but rarely fill in a pop-up form.

What this survey measures

The questions cover the parts of usability that matter most: how easy the site was to navigate, whether visitors found what they came for, how quickly pages loaded, and whether the design felt clear and attractive. A rating grid captures agreement on each point. Task questions show how many people finished what they came to do, how long it took, how easy it felt, and which problems got in the way. Overall satisfaction, a comparison with similar websites, and a likelihood-to-recommend score give you numbers to track, visitor questions on device, confidence, and purpose let you segment results, and an open comment box invites specific ideas for improvement.

How to use it on paper

Hand the survey out at a trade show booth, a training session, or a customer meeting, or leave copies near a reception desk with a drop box. Visitors fill the checkboxes with a blue or black pen and write any comments in the box provided. Collect the completed forms and scan them in batches: PaperSurvey reads the checkbox answers with optical mark recognition and converts handwritten comments to text automatically, so results appear in your dashboard without manual data entry.

Customize this template

Add your company logo, reword the statements to match a specific page or feature, or add questions about mobile use and checkout. The paper layout reflows automatically as you edit, and every copy you print stays scannable.

Preview the PDF above, or use this template to start collecting website feedback today.

Paper and web from one template

Use this questionnaire on paper, online, or both, and collect all responses in one place. Open it in a new tab. This is a preview only. Responses are not saved.

Questions in this template

  1. Which device did you mainly use to visit the website?
  2. How confident are you using websites in general?
  3. How often do you visit our website?
  4. How did you first find our website?
  5. What was the main reason for your visit?
  6. Please rate how much you agree with each statement about the website.
  7. Did you complete what you came to do?
  8. How long did it take to find what you needed?
  9. How easy or difficult was it to complete your task?
  10. Did you run into any of these problems?
  11. Overall, how satisfied are you with our website?
  12. Compared with similar websites, how easy is ours to use?
  13. How likely are you to recommend our website to a friend or colleague?
  14. If you could not complete your task, what were you trying to do?
  15. What would make our website easier to use?

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