This detailed hotel guest satisfaction survey follows the whole guest journey across six printed pages, from the moment of arrival to the final farewell at check-out. It is built for hotels, resorts, and guesthouses that want more depth than a one-page comment card, and its 45 questions take guests about ten minutes to complete.
What this survey measures
The form opens with the basics of the stay: arrival date, number of nights, room number, travel purpose, who the guest travelled with, and how and when they booked. Dedicated sections then rate the time before arrival, arrival and check-in, the room itself including cleanliness, comfort, and amenities, breakfast and restaurant dining, facilities such as the pool, spa, gym, meeting rooms, and Wi-Fi, and each team of staff. A short sustainability section asks how guests feel about your green practices, and a departure section covers check-out and the final bill. The closing pages ask about value for money, how you compare with other hotels, likelihood to recommend, and intent to return, followed by a few questions about the guest and open boxes for a staff member's name, highlights, and suggested improvements. Every rating grid uses the same short Poor to Excellent scale, so results are easy to compare across departments.
How to use it on paper
Place a copy in each room, hand one over at check-out, or include it with the final bill. Guests mark the boxes with a blue or black pen and leave the form at the front desk. Scan the completed pages in batches and PaperSurvey reads the marks with optical mark recognition and converts handwritten comments to text, so results reach your dashboard without manual data entry.
Customize this template
Rename departments to match your property, remove the spa or pool rows if you do not offer them, or drop the sustainability section to shorten the form. The layout reflows automatically as you edit.
Preview the PDF above, or use this template to start collecting guest feedback today.