This printable gym member satisfaction survey helps fitness clubs collect honest feedback from every member across 12 questions, including the members who never open a marketing email or app notification. The form prints on two pages and takes about four minutes to complete on a front-desk clipboard.
What this survey measures
The survey starts with how long people have been members, how often and when they train, and what they use. A rating grid then covers the parts of the club that shape daily experience: equipment quality and availability, cleanliness, changing rooms, group classes, personal training, staff helpfulness, opening hours, parking, and value for money. Renewal likelihood, a 0 to 10 recommendation score, and a question about recent thoughts of cancelling give you clear retention signals to track month over month. A facilities checklist shows where members want you to invest next, an agreement grid measures how welcome and supported members feel, and two comment boxes capture anything the fixed questions miss.
How to use it on paper
Keep a small stack on a clipboard at the front desk and hand one to members as they check in or finish a session, or leave copies by the exit with a drop box. Members fill the checkboxes with a blue or black pen. Collect the completed forms and scan them in batches: PaperSurvey reads the checkbox and grid answers with optical mark recognition and converts the handwritten suggestions to text automatically, so results appear in your dashboard without any manual data entry.
Customize this template
Add your club logo, rename the facilities to match what you offer, or add questions about specific classes, trainers, or locations. Remove any row you do not need and the paper layout reflows automatically, and every copy you print stays scannable.
Preview the PDF above, or use this template to start collecting member feedback today.