This tenant satisfaction survey template gives property managers and landlords a simple, printable way to hear from every current tenant, with 41 questions that take about fifteen minutes to complete. It works for tenants who never open an email or resident portal, and it prints on five clean pages.
What this survey measures
The survey follows a tenancy from the front door outwards. A short profile section records the type and size of home, household size, and length of tenancy. Rating grids then cover the condition of the home, including heating, windows, insulation, and damp, and the most recent repair, from reporting it to the quality and tidiness of the work. Further sections measure how safe tenants feel in their home and building, how fairly and clearly they are treated, how complaints are handled, the state of shared areas and the wider neighbourhood, and whether the rent feels fair and affordable. Each section ends with a satisfaction rating you can track across buildings and over time, and the overall section adds tenancy renewal intentions and a likelihood-to-recommend score. A closing page asks which areas tenants want improved first and how they would like to get involved, then offers an optional contact request with separate lines for name, address and phone number, and two comment boxes capture anything the fixed questions miss.
How to use it on paper
Hand the survey out at the front desk, post it under doors, or leave copies in the lobby with a drop box for completed forms. Tenants cross the boxes with a blue or black pen. Collect the forms and scan them in batches with PaperSurvey: it reads the ratings with optical mark recognition and converts handwritten comments to text automatically, so results reach your dashboard without any manual data entry.
Customize this template
Reword the rows to match your properties, add questions about specific buildings or amenities, or drop any section you do not need. The paper layout reflows automatically as you edit, and every copy you print stays scannable.
Preview the PDF above, or use this template to start collecting tenant feedback today.