This printable delivery feedback survey helps couriers, online retailers, and logistics teams collect honest ratings from every customer right after a drop-off, across 15 questions on two pages. It takes about three minutes to complete and needs no app, link, or login.
What this survey measures
The survey opens with a rating grid that scores the parts of the experience customers actually notice: speed of delivery, condition of the package on arrival, communication and tracking along the way, courtesy of the driver, and how easy the overall process felt. Questions about the order, the delivery option, tracking accuracy, and package condition pinpoint where things went wrong, while a likelihood-to-recommend question gives you a simple loyalty score to track over time, and an open comment box captures anything the fixed questions miss.
How to use it on paper
Hand the form to customers at the doorstep, tuck a copy inside the parcel, or leave a small stack at a pickup counter with a drop box. Customers fill the checkboxes with a blue or black pen and add a comment if they wish. Collect the completed forms and scan them in batches: PaperSurvey reads the ratings with optical mark recognition and converts the handwritten comments to text automatically, so results land in your dashboard with no manual data entry.
Customize this template
Add your company logo, reword the rating rows to match your service, or add questions about specific routes, drivers, or product types. Remove any question you do not need and the paper layout reflows automatically, and every copy you print stays scannable.
Preview the PDF above, or use this template to start collecting delivery feedback today.