This printable customer effort score survey helps support and service teams measure how hard customers have to work to get an issue resolved, using 14 questions on two pages. It prints on both sides of one sheet and takes about three minutes to complete, so you can hand it to every customer instead of relying on email surveys that most people ignore.
What this survey measures
The core of the customer effort score is the standard statement "The company made it easy for me to handle my issue," rated on a seven-point agreement scale, followed by a rating of how easy each step was, from finding a contact to getting an update. A second scale captures the effort level customers felt they had to put in, and a simple resolution question records whether the issue was fully resolved, unresolved, or only partly handled. An open comment box invites specific suggestions for removing friction the fixed questions may miss.
How to use it on paper
Hand the survey to customers at the end of a service interaction, at a help desk, or include it with a shipped order or repair. Customers fill the checkboxes with a blue or black pen. Collect the completed forms and scan them in batches: PaperSurvey reads the checkbox answers with optical mark recognition and converts the handwritten comments to text automatically, so results appear in your dashboard without any manual data entry.
Customize this template
Add your company logo, reword the statements to match your service channel, or add and remove questions to fit your process. The paper layout reflows automatically as you edit, and every copy you print stays scannable.
Preview the PDF above, or use this template to start measuring customer effort today.