This auto service satisfaction survey template gathers honest feedback from customers after a repair or maintenance visit, using 15 questions that cover every step from booking to pickup. It suits automotive service centers, dealership service departments, and independent garages, and prints on two clean pages.
What this survey measures
The questions capture the full service experience: how easy it was to book, whether the work was explained clearly, whether the vehicle was ready on time and at the estimated price, staff courtesy, and cleanliness at handover. A likelihood-to-recommend question gives you a simple score to track over time, a resolution question confirms the job was done right, and an open comment box surfaces anything the fixed questions miss.
How to use it on paper
Hand the survey to customers at the service counter when they collect their vehicle, or leave copies in the waiting area with a drop box at reception. Customers fill the checkboxes with a blue or black pen. Collect the completed forms and scan them in batches with PaperSurvey: optical mark recognition reads the ratings and the handwritten date, and comments are converted to text automatically, so results reach your dashboard without any manual data entry.
Customize this template
Add your dealership logo, reword the statements to match your service menu, or add questions about specific advisors or departments. The paper layout reflows automatically as you edit, and every copy you print stays scannable.
Preview the PDF above, or use this template to start collecting service feedback today.