This printable public transport satisfaction survey helps transit operators, city authorities, and community groups gather honest feedback from riders across 8 questions covering service quality, reliability, and how often people travel. The form prints on a single sheet and takes about two minutes to complete.
What this survey measures
The rating grid captures satisfaction with punctuality and reliability, frequency of services, cleanliness of vehicles, safety, value for money, and the helpfulness of staff. A frequency question tells you whether responses come from daily commuters or occasional riders, so you can weight the results with confidence. An open comment box lets passengers describe improvements the fixed questions may miss.
How to use it on paper
Hand the survey out at stations, on board vehicles, or at park-and-ride sites, and leave a stack near ticket machines with a drop box nearby. Riders fill the checkboxes with a blue or black pen. Collect the completed forms and scan them in batches: PaperSurvey reads the checkbox answers with optical mark recognition and converts the handwritten comments to text automatically, so results appear in your dashboard without any manual data entry.
Customize this template
Add your operator logo, reword the rating statements to match your network, or add questions about specific routes, fares, or accessibility. The paper layout reflows automatically as you edit, and every copy you print stays scannable.
Preview the PDF above, or use this template to start collecting rider feedback today.