This printable public transport satisfaction survey helps transit operators, city authorities, and community groups gather honest feedback from riders across 16 questions covering travel habits, today's journey, service quality, and the improvements riders want most. The form prints on two pages and takes about five minutes to complete.
What this survey measures
The survey starts with how often people travel, why, which services they use, when they ride, and how they pay, so you can weight the results by daily commuters and occasional riders with confidence. A short section on today's journey records how riders reached the stop, whether they changed services, how long they waited, whether the service ran on time, and how crowded it was. The rating grid then captures satisfaction with punctuality, frequency, cleanliness, safety, value for money, staff, comfort, ticketing, information, and accessibility, followed by a recommend score. Riders finish by choosing their top three improvements and describing changes the fixed questions may miss.
How to use it on paper
Hand the survey out at stations, on board vehicles, or at park-and-ride sites, and leave a stack near ticket machines with a drop box nearby. Riders fill the checkboxes with a blue or black pen. Collect the completed forms and scan them in batches: PaperSurvey reads the checkbox answers with optical mark recognition and converts the handwritten comments to text automatically, so results appear in your dashboard without any manual data entry.
Customize this template
Add your operator logo, reword the rating statements to match your network, or add questions about specific routes, fares, or accessibility. The paper layout reflows automatically as you edit, and every copy you print stays scannable.
Preview the PDF above, or use this template to start collecting rider feedback today.