This printable library patron satisfaction survey helps public and academic libraries gather honest feedback from every visitor across 22 questions, including patrons who never open an email or online form. The form prints on three pages and takes about five minutes to complete.
What this survey measures
The survey starts with how often each person visits, why they came today, and which services and formats they actually use, so you can see which offerings deserve more investment. Two rating grids cover the collection, staff helpfulness, the comfort and cleanliness of the building, opening hours, computer and internet access, study spaces, and the online catalogue, along with whether the library feels welcoming, safe, and easy to get around. Patrons then rate the library overall, tell you how they get there, when they would like longer opening hours, and what stops them visiting more often, choose the events they would attend, and say how likely they are to recommend it. A short planning section asks how they prefer to hear library news and which improvements deserve priority, followed by a brief profile, before two open comment boxes collect ideas the fixed questions miss.
How to use it on paper
Leave copies at the circulation desk, tuck them into returned books, or set them out at a self-service station with a drop box. Patrons fill the checkboxes with a blue or black pen. Collect the completed forms and scan them in batches: PaperSurvey reads the checkbox answers with optical mark recognition and converts the handwritten comments to text automatically, so results appear in your dashboard without any manual data entry.
Customize this template
Add your library logo, reword the service list to match your branches, or add questions about specific collections and programs. The paper layout reflows automatically as you edit, and every copy you print stays scannable.
Preview the PDF above, or use this template to start collecting patron feedback today.