This printable library patron satisfaction survey helps public and academic libraries gather honest feedback from every visitor across four questions, including patrons who never open an email or online form. The form prints on a single sheet and takes about two minutes to complete.
What this survey measures
The survey rates satisfaction with the collection, staff helpfulness, the comfort and cleanliness of the building, opening hours, computer and internet access, and events and programs. It also captures how often each person visits and which services they actually use, so you can see which offerings deserve more investment. An open comment box lets patrons share ideas the fixed questions miss.
How to use it on paper
Leave copies at the circulation desk, tuck them into returned books, or set them out at a self-service station with a drop box. Patrons fill the checkboxes with a blue or black pen. Collect the completed forms and scan them in batches: PaperSurvey reads the checkbox answers with optical mark recognition and converts the handwritten comments to text automatically, so results appear in your dashboard without any manual data entry.
Customize this template
Add your library logo, reword the service list to match your branches, or add questions about specific collections and programs. The paper layout reflows automatically as you edit, and every copy you print stays scannable.
Preview the PDF above, or use this template to start collecting patron feedback today.