This hotel guest satisfaction paper survey helps front-desk teams and hospitality managers collect structured feedback from guests during or after their stay. It is a clear questionnaire, 20 questions across three pages, that captures how guests rate the people, the room, the food, the facilities, and the value of your property.
What this survey measures
The survey opens with the basics: the purpose of the stay, the number of nights, how guests booked, who they travelled with, and whether they have stayed before. Short rating grids then cover each part of the stay on the same Poor to Excellent scale: staff friendliness, politeness, professionalism, check-in, concierge help, and response to requests; room cleanliness, housekeeping, amenities, bed comfort, quietness, and the bathroom; breakfast quality and price, food service hours, and food overall; and facilities such as Wi-Fi, the pool, the fitness room, the spa, and parking. A closing section asks about value for money, how the stay compared with expectations, any problems during the stay, likelihood to recommend, likelihood to return, and which areas guests would most like improved, and two comment boxes let guests add anything else on their mind.
How to use it on paper
Leave copies at the front desk, in the room, or hand them out at checkout. Ask guests to use a blue or black pen and drop the completed form in a collection box. When you are ready, scan the stack with PaperSurvey and every rating and written comment is read automatically into a results dashboard.
Customize this template
Swap in your hotel logo, adjust the rating scale wording, and add or remove rows such as spa, parking, or Wi-Fi to match your property. The layout reflows automatically as you edit.
Preview the PDF above, or use this template to start collecting responses today.