This membership satisfaction survey template helps clubs, associations, and membership organizations understand how members feel and whether they intend to renew, with 19 questions across membership profile, benefits, communication, renewal intent, and open feedback. The form prints on three pages and takes about five minutes to complete.
What this survey measures
The survey opens with how long each person has been a member, their membership type, how often they take part, and why they joined. The satisfaction grid rates the parts of membership that matter most: benefits and activities, events, facilities and resources, the member website, newsletters, and how quickly you respond when members need help. An events section asks what would help members take part more often and when events suit them, and a communication section asks whether members feel heard and part of a community, and how they want to hear from you. A renewal section captures intent to stay, how the fee compares with the value received, and the main reason someone might leave, and how easy renewing was, a recommend question gives you a simple score to track over time, and three open comment boxes surface the improvements members most want to see.
How to use it on paper
Hand the survey out at meetings, events, or the front desk, or include a copy with a renewal notice. Members fill the checkboxes with a blue or black pen and drop the form in a collection box. Scan the completed forms in batches and PaperSurvey reads the checkbox answers with optical mark recognition and converts the handwritten comments to text, so results reach your dashboard with no manual data entry.
Customize this template
Reword the benefit rows to match your organization, add questions about specific programs or chapters, or drop the ones that do not apply. The paper layout reflows automatically as you edit, and every copy you print stays scannable.
Preview the PDF above, or use this template to start collecting member feedback today.