Patient Satisfaction Survey Template

Patient satisfaction survey template with 14 questions covering appointment access, communication, facilities, and overall experience. Print, hand out, and scan completed forms.

Print this ready-made questionnaire and hand it out, then scan and upload the completed forms to read the answers automatically. You can also share the same questionnaire online. The preview below shows the paper version.

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Start from this template

Copy this template into your account, then customize it to suit your needs.

This printable patient satisfaction survey helps clinics, practices, and outpatient departments collect honest feedback from every patient, including those who never open an email or patient portal. Its 14 questions print on one sheet, front and back, and take about five minutes to complete.

What this survey measures

The questions cover the full visit experience: the type of visit, how it was booked and who the patient saw, how easy it was to book, waiting time on the day, how well the provider listened and explained, staff courtesy, time with the provider, involvement in care decisions, whether the next steps were clear, and the state of the facilities. A likelihood-to-recommend question gives you a simple score to track over time, and an open comment box captures anything the fixed questions miss.

How to use it on paper

Hand the survey to patients at checkout or leave copies in the waiting room with a drop box at reception. Patients fill the checkboxes with a blue or black pen. Collect the completed forms and scan them in batches: PaperSurvey reads the checkbox answers with optical mark recognition and converts the handwritten comments to text automatically, so results appear in your dashboard without any manual data entry.

Customize this template

Add your practice logo, reword the statements to match your specialty, or add questions about specific departments. The paper layout reflows automatically as you edit, and every copy you print stays scannable.

Preview the PDF above, or use this template to start collecting patient feedback today.

Paper and web from one template

Use this questionnaire on paper, online, or both, and collect all responses in one place. Open it in a new tab. This is a preview only. Responses are not saved.

Questions in this template

  1. What type of visit did you have today?
  2. How did you book this visit?
  3. Who did you see today?
  4. How easy was it to book your appointment?
  5. How long did you wait beyond your scheduled time?
  6. Please rate your agreement with the following statements.
  7. Did you understand the next steps in your care when you left?
  8. How satisfied were you with the following?
  9. How likely are you to recommend our practice to family or friends?
  10. Overall, how would you rate your visit today?
  11. Did you get all the information you needed about your care or treatment?
  12. Your age group
  13. Was this your first visit to our practice?
  14. What could we do to improve your experience?

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