# How User Data Is Protected

Source: PaperSurvey.io Help Center
URL: https://www.papersurvey.io/help/security/article/how-user-data-is-protected

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PaperSurvey is committed to keeping your survey data secure. This article explains the measures in place to protect your information.

## Data encryption

All data is encrypted both in transit and at rest:

- **In transit** - All connections use HTTPS/TLS encryption, ensuring data is protected as it moves between your browser and our servers
- **At rest** - Stored data is encrypted using industry-standard encryption methods

## Access controls

Your data is protected by multiple layers of access control:

- **Authentication** - Password-based login with optional two-factor authentication and passkey support
- **Role-based access** - Team members are assigned roles that limit what they can view and modify
- **Team isolation** - Each team's data is completely separate from other teams

## GDPR compliance

PaperSurvey is fully GDPR compliant. For details on our GDPR practices, see [Is PaperSurvey GDPR Compliant?](/help/security/article/is-paper-survey-GDPR-compliant.md).

Key points:
- You can export and delete respondent data at any time
- Data processing agreements are available upon request
- Respondent anonymity can be maintained through survey design choices

## Respondent privacy

Survey responses can be collected anonymously. PaperSurvey does not require respondents to identify themselves unless your survey explicitly asks for identifying information.

For more on respondent identification, see [Can Survey Respondents Be Identified?](/help/security/article/can-survey-respondents-be-identified.md) and [How Participant Identities Are Protected](/help/security/article/how-participant-identities-are-protected.md).

## Account security features

- **Two-factor authentication** - Add an extra layer of security to your login. See [Setting Up 2FA](/help/account-settings/article/setting-up-two-factor-authentication.md)
- **Passkeys** - Use passwordless authentication with biometrics or security keys. See [Managing Passkeys](/help/account-settings/article/managing-passkeys.md)
- **SAML SSO** - Integrate with your organization's identity provider. See [SAML SSO Configuration](/help/account-settings/article/saml-sso-configuration.md)
- **Team-enforced 2FA** - Require all team members to use two-factor authentication. See [Team Security Settings](/help/account-settings/article/team-security-settings.md)

## Data retention

Your survey data is retained as long as your account is active. If you cancel your subscription, data is preserved for a reasonable period to allow reactivation. You can export your data at any time.

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Need more? The complete PaperSurvey.io help center and blog is available as a single document at https://www.papersurvey.io/llms-full.txt.